Privacy policy

Privacy Policy

At Bure Valley Railway we are committed to protecting the privacy of our customers. We will only use the information that we collect about you as permitted by law (in accordance with the Data Protection Act 1998).

We collect information about you for three reasons:

1. To allow us to process your booking.
2. To allow us to provide you with the best possible service
3. To keep you up-to-date with our products and services if you subscribe to one of our mailing lists.

We will not contact you by e-mail in the future or add you to any of our mailing list unless you have given us your consent to do so.

Information we may collect

The type of information we will collect about you includes:

• Names
• Address
• Telephone number
• Email address
• Credit/debit card details

We will never collect sensitive information about you without your consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, you should email us using the online contact form. No personal or payment details will be retained on a permanent basis.

Security Policy

All order details submitted through this site are processed through and held on a secure server. All website content is held in a secure, password protected database, and accessed solely by authorised members of our staff.

Please contact Bure Valley Railway by telephone at 01263 733858 or by email at info@bvrw.co.uk with any questions.